Return Policy:
All Ice Cream Scoops purchased from the Website enjoy 70 days Return Policy.
Any Ice Cream Scoops, purchased from the Website, can be returned to the Company within 70 days of delivery of the same to User by placing a Cancel Order request by logging a call with Company’s Customer Care Center by phone on +91 7232036420 (Mon to Sat-10AM to 6PM)
Any Ice Cream Scoops purchased from the Website can be returned to the Company only if the Ice Cream Scoops supplied by the Company is damaged, defective or the Ice Cream Scoops received is different from the Ice Cream Scoops that was ordered.
The User shall ensure that he/she does not accept the delivery of any Ice Cream Scoops whose original packaging is damaged or tampered in any manner.
In the event if User, on removing the packaging of the Ice Cream Scoops, finds the Ice Cream Scoops is damaged and/or defective and/or is different from the Ice Cream Scoops that was ordered, User shall immediately intimate the Company’s Customer Care Center about such damage and/or defect and/ or difference and the Company shall arrange for the replacement of the Ice Cream Scoops or refund of price of the Ice Cream Scoops along with shipping charges, if any, collected by the Company in the unlikely event of the Company being unable to replace the damaged and/or defective Ice Cream Scoops. For any Refund or Exchange / Replacement of Ice Cream Scoops the relevant provisions of Refund and Exchange shall apply as given herein.
In case of Cancellation (Return / Exchange) of order after delivery of the Ice Cream Scoops to Customer. Customer will assist and cooperate fully to return the Ice Cream Scoops with its manuals, booklets, warranty card, accessories, freebies and packing materials or any other thing which were delivered to User along with the Ice Cream Scoops being returned. Refund or exchange shall be processed only after receipt of the Ice Cream Scoops.
All free gifts, in original packing as delivered and unused condition, must be returned along with the Ice Cream Scoops in case of cancellation of order of the Ice Cream Scoops with which the free gift(s) is/are given.
Refund Policy:
Any cancellation/exchange in accordance with above terms qualifies for payment reversal / replacement of the Ice Cream Scoops depending on availability of the Ice Cream Scoops and preference of User.
All eligible refunds against Cancellation of Orders by User before delivery of Ice Cream Scoops to User will be subject to deduction of 2% plus applicable taxes (Two Percent (2% plus applicable taxes) of the Ice Cream Scoops Price already paid (Transaction value) as Banking and Transaction charges and balance amount would be processed for refund to the User. User understands and agrees to such deduction by putting Cancellation request for any Order before delivery of Ice Cream Scoops.
Any eligible refund will be initiated by the Company for credit into the same account from where the payment was made by User, within seven (7) working days of receipt of Request for Cancellation of Order, in case of Cancellation before delivery of the Ice Cream Scoops, or within 7 (Seven) working days after the Company’s logistics partner picks up the Ice Cream Scoops(s) from the Users place, in case of Cancellation of Order after delivery of the Ice Cream Scoops(s). However, it will be credited to Users bank /credit card/debit card account within such time as taken by banking channels to process refund transaction. The Company shall not be liable for any charges levied by the bank for processing of the refund transaction and the same will solely be borne by the User.
All refunds will be made out through crediting the account from which the payments were made.
Interest Fee Reversal – In case of Cancellation of any Transaction due to any reason, whatsoever, and if there is any EMI Facility availed by User in that particular Transaction then Interest fee debited to Users card account shall be reversed in accordance with the terms of the respective bank and User shall have to contact its card issuing bank directly. The Company recommends that User should inform the card issuing bank for the cancellation of the transaction and follow up with the said bank for the said refund. The refund of any Interest depends upon the stage of the transaction when it is cancelled and shall be done in accordance with the terms of the card-issuing bank. The Company shall not be responsible for any delay or issues relating to refund of Interest by respective bank.
The aforesaid terms and conditions in respect to refund by the Company shall be referred to “Refund Policy.”
